We publish health information, so being wrong has consequences. This page explains how to tell us we have made a mistake and what we do about it.
How to report an error
Send it through our contact page. It helps if you include the page address, the specific statement you believe is wrong, and — where you have one — a source. You do not need a source to report a problem; if something reads as wrong to you, tell us and we will check it.
What happens next
- We acknowledge it. We aim to respond within five working days.
- We check it against the primary source — not against what other sites say.
- If we were wrong, we fix it promptly and mark the change.
- If we were right, we explain why and cite the evidence. Sometimes the answer is that the evidence is genuinely uncertain, and we will say that rather than pretending otherwise.
How we mark corrections
We do not quietly edit and move on. Changes are handled in one of three ways, depending on what changed:
- Correction — a factual error. A dated note is added to the page saying what was wrong and what it now says.
- Clarification — the statement was accurate but could be misread. A dated note explains the change.
- Update — new evidence or guidance has superseded what we published. The page shows a new “last updated” date.
Routine copy edits, formatting and link fixes are not annotated.
Urgent safety errors
If you believe something on this site is dangerously wrong — incorrect emergency guidance, an unsafe instruction, or a wrong crisis number — say so clearly in your message and we will prioritise it. If it concerns an immediate risk to someone, do not wait for us: call 911, or 988 for a mental health crisis.
Removal requests
If you believe content on this site infringes your rights, see our DMCA page. Note that the people shown in images on this site do not exist — all such images are AI-generated illustrations, as explained in our editorial policy.